Terms of Service
Last updated: June 27, 2026
These Terms of Service (“Terms”) govern your access to and use of Jess (“Jess”, “we”, “us”), operated by Ghostify, including the Slack application, websites, and dashboards (the “Service”). By installing or using the Service, you agree to these Terms. If you use the Service on behalf of an organization, you represent that you are authorized to bind it.
1. The Service
Jess is an AI assistant that operates in Slack and performs tasks across third‑party tools you connect. You are responsible for the data you provide, the tools you connect, and the actions you ask Jess to take.
2. Eligibility & accounts
You must be at least 16 and able to form a binding contract. You are responsible for activity in your workspace and for maintaining the security of your Slack workspace and connected accounts.
3. Acceptable use
You agree not to:
- use the Service unlawfully, or to infringe others’ rights;
- attempt to break, overload, reverse‑engineer, or circumvent security, rate limits, or usage caps;
- use the Service to generate harmful, deceptive, or abusive content, or to send unlawful communications;
- connect tools or data you are not authorized to access;
- resell or provide the Service to third parties except as permitted.
3a. No regulated health, payment card, or government‑ID data
Jess is not designed or authorized for Protected Health Information (PHI). You must not upload, paste, connect, or otherwise submit to the Service any PHI as defined by HIPAA (for example: patient names combined with diagnoses, treatments, lab results, prescriptions, appointment records, or medical record numbers), nor any full payment card numbers or government‑issued identification numbers.
We do not act as a HIPAA “business associate” and will not enter into a Business Associate Agreement (BAA) in connection with the standard Service. If you are a healthcare provider or other covered entity, you remain solely responsible for ensuring that no PHI is submitted to the Service. You may still use Jess for work that contains no patient identifiers — for example marketing, scheduling logistics, vendor and supply operations, internal documents, research, and analysis of properly de‑identified data.
If you require processing of regulated health data, contact us before submitting any such data so we can discuss whether a compliant arrangement is available.
4. AI output, important disclaimer
Jess uses AI models that can produce inaccurate, incomplete, or unintended results, and can take actions in connected tools based on your instructions. You are responsible for reviewing outputs and actions before relying on them. Do not use Jess for advice (legal, financial, medical, or otherwise) that requires a licensed professional. The Service is provided as a tool, not as professional advice.
5. Third‑party services
The Service integrates with third parties (e.g. Slack, Anthropic, Composio, Stripe, and the tools you connect). Your use of those services is governed by their own terms, and we are not responsible for them. You authorize Jess to access and act in connected tools as you direct.
6. Billing & plans
Paid plans (if offered) are billed via Stripe. Plan limits and usage caps are enforced by the Service. Fees are non‑refundable except as required by law or expressly stated. We may change pricing with notice; changes apply to subsequent billing periods. Failure to pay may result in suspension or downgrade.
7. Usage limits
To protect reliability and cost, the Service enforces per‑workspace and global usage limits. We may adjust limits, throttle, or suspend usage that threatens the Service or other customers.
8. Intellectual property
We and our licensors own the Service and its software. You retain ownership of your data and content. You grant us a limited license to process your data solely to provide and improve the Service as described in the Privacy Policy.
9. Termination
You may stop using the Service and uninstall Jess at any time. We may suspend or terminate access for violation of these Terms or to protect the Service. On termination, your right to use the Service ends; data handling follows the Privacy Policy.
10. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON‑INFRINGEMENT. We do not warrant that the Service will be uninterrupted, error‑free, or that AI output will be accurate.
11. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, GHOSTIFY WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS OR DATA. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE 3 MONTHS BEFORE THE CLAIM OR (B) USD $100.
12. Indemnification
You will indemnify and hold harmless Ghostify from claims arising out of your data, your use of the Service, your connected tools, or your violation of these Terms.
13. Changes to these Terms
We may update these Terms; we will revise the “Last updated” date and, for material changes, provide notice. Continued use constitutes acceptance.
14. Governing law
These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict‑of‑laws rules, unless otherwise required by applicable law.
15. Contact
Questions: josh@tryjess.com (Ghostify).